Return & Refund Policy

This policy explains how refunds work across our packages — Web Development, Course Launch Management, and Custom Builds. It applies whether you paid one-time or on a payment plan. If anything here conflicts with a signed proposal or agreement for your project, the signed agreement governs.

1. Deposits & Payment Plans

Work begins once your initial payment (or first installment, for payment-plan clients) is received. Payment-plan installments are billed on the agreed schedule regardless of project milestones, unless we've agreed in writing to a different schedule.

2. Web Development Package

• Full refund if you cancel within 3 business days of payment and we haven't started discovery or design work yet.
• 50% refund if you cancel after work has started but before the first design draft is delivered.
• No refund once a design draft has been delivered and approved, or once development has begun.
• No refund after the site has launched.

3. Course Launch Management

This package involves a minimum 3-month engagement, and work typically begins immediately across your platforms (website, video hosting, email, etc.).

• Your first payment (or first installment) is non-refundable once we've been granted access to your accounts and work has begun.
• If you cancel mid-engagement, you keep everything we've completed up to that point; we don't refund for work already delivered.
• Remaining scheduled payments are only waived if we agree to that in writing — the 3-month minimum reflects the ongoing coordination and support this package requires.

4. Custom Builds

Refund terms for custom-scoped projects are set out in the individual proposal or Statement of Work (SOW) you sign for that project. Where the SOW is silent on a point, the general principles in this policy apply.

5. Missed or Failed Payments

If a scheduled installment fails or isn't received within 5 business days of its due date, we may pause work until the balance is settled. Outstanding amounts remain due under the original agreement.

6. What's Not Refundable

Third-party costs already incurred on your behalf — domain registrations, hosting or app subscriptions, stock assets, and similar pass-through costs — are non-refundable regardless of when a project is cancelled.

7. How to Request a Refund

Email support@gotocreatives.com with your project name and the reason for your request. We'll respond within 5 business days and let you know what, if anything, is refundable based on the sections above.

8. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision. This policy applies to projects booked after that date; ongoing projects are governed by the policy in effect when they were booked, unless we agree otherwise.

9. Contact Us

Questions about this policy? Reach us at support@gotocreatives.com or +63 917 125 6488
Magalang, Pampanga 2011 Philippines